Zwayam - Customer Success Associate - Technical Support (0-1 yrs)
Job Summary
- Zwayam is an end-to-end recruitment automation software - a process enabler and helps automate all stages of hiring from sourcing to onboarding. Zwayam uses contemporary technologies like AI, ML and NLP allowing clients to use technology to change the way they hire. We are India's most popular SaaS based hiring platform started by industry practitioners and meant for large and mid-market enterprises, with a light version for SMEs.
- In an era when everybody talks about AI & the implications of it, we at Zwayam have already implemented that in over 7,678 clients successfully.
- Started in 2015 by a set of Industry practitioners, our core value has been to bring simplicity to the way companies use enterprise applications. From starting in a coffee-shop we have now grown our family to a 90+ member strong team spread across Engineering, Product, Sales & Marketing functions based in HSR Layout.
JOB DESCRIPTION:
- Lead a project or multiple projects that are significant in scope and impact. Work independently, with limited direction, and is evaluated through end results.
- Planning input on client/business area issues and in the development of an IT environment which meets current and anticipated business requirements and objectives. Participate with IT management in the development of technology products, service standards and development efforts that impact the client/business area. Serve as a single point of contact between the client/business area and internal product team for the implementation of the product. This will be an individual contributor role.
Position Summary :
Experience in writing requirements and also Features and stories. Have good communication skills and analytical skills. Need to be able to gather information and apply it towards product configuration
Responsibilities and Duties :
Responsibilities :
- Perform feasibility analysis, scope projects, prioritize deliverables, recommend alternative solutions and product strategies
- Responsible for high level implementation plans, data and process models
- Must have very strong Agile skills.
- Write business requirements and high level design documents.
- Manage status and project plan
- Adhere to project timelines
Mandatory Skills Required /Experience, Skills and Qualifications:
- Analytical thinking - Problem solving - Ownership & drive - Communication - Quick learner
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