Company Profile :

Zopper is in the business of "Life Care of Assets". We provide policies and plans to take care of the health of appliances and devices. We have physical presence in 100+ cities and distribute our insurance products through a large offline channel - 160 distributors, 4000+ dealers and 500+ direct dealers. Zopper's other line of business, Zopper Retail was recently acquired by PhonePe, the payment arm of Flipkart - India's largest e-commerce company. Zopper was founded in 2012, and got extensive backing from august investors such as Tiger Global, Nirvana Ventures and Blume Ventures.

Job Profile :

- Responsible for field service operation in terms of geographically and call volume mapping of service center network, identify the skill of service center manpower, observe the service center performance and have command over them.

- Identify the service setups mainly for consumer durable industry.

- Monitoring daily calls flow and ensure it should be done in desired TAT.

- Responsible for cost of repair within his network.

- Identify and find the various resources of service spare parts procurement.

- Handling the sales Chanel distributor and LFR'S and their regular field visit.

- Responsible for customer satisfaction and channel satisfaction.

Requirements :

- Candidates should be from consumer durable industry and have a technical background.

- Multitasking open-minded, have capabilities to the mange service center.

- Having Good in communications skill, emails able to work on a technology platform.

- Willing to travel anywhere in North India.

- Will be based at Noida.

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