Associate HR Manager at Zoo Media / FoxyMoron
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Zoo Media - Senior Account Executive (1-2 yrs)
Designation: Senior Account Executive
Team: Account Management
Grade: 2
Job Location: Mumbai/ Gurugram/ Bengaluru
Reporting Manager: Associate Account Manager/ Account Manager
Job Purpose
The Senior Account Executive is responsible for FoxyMoron maintaining a leadership position in the market by contributing to :
- Success of a set of assigned client accounts, leading to account renewals and upsells
- Smooth inter-department collaboration through timely, accurate and complete dispensing and collection of information
Role Responsibilities & Deliverables :
Strategic :
Receive small - medium client briefs and decode them with the team
Communication & Coordination :
- Regular feedback calls with clients to provide updates, collect feedback and build relationship
- Daily communication with clients to provide updates and collect feedback
- Ensure timely and prompt action (by the team) basis client feedback
- Timely and proactive response to client emails
- Disseminate accurate and complete information to functional teams in a timely manner
- Coordinate with functional teams to ensure timely, accurate and complete delivery of client work
- Document minutes of all meetings (where present)
Account Management :
- Brainstorm with relevant teams for client pitches and execution of briefs
- Accurate referencing and industry benchmarking
- Post updates on social media platforms
- Attend shoots and music recordings
- Coordinate with other agencies for timely, accurate and complete delivery of work
- Vendor management for outsourced work
- Maintain and create campaign cost sheets
- Create weekly JSRs
Manage client logistics & incentives :
- Create & compile presentations for client meetings, internal management meetings and case studies
- Pitch new concepts to existing clients, based on specifically identified needs of the client
- Competitor analysis to identify process improvements and new potential offerings
Reports :
- Collate data and inputs from functional teams for the purpose of social media and brand analysis report creation
- Create reports for social media and brand analysis
Finance :
- Raise all financial paperwork to clients and review those raised by vendors
- Calculate BCMA accurately
- Regular follow up with the client for due payment and ensure it's release by the due date
- Maintain all financial trackers and update the Associate Account Manager/ Account Manager on the same.
Core Competencies :
- Customer Focus
- Inside out knowledge of client business
- Timely resolution of client escalations / feedback
Platform Knowledge :
- Broad understanding / working knowledge across a broad range of service lines
- Competency on MS office products (Word, Excel, Power Point)
Planning & Organizing :
- Tactfully prioritise tasks across brands
- Deliver quality work within deadlines
- Keen eye for detail
Communication :
- Excellent written and verbal skills
- Ability to sell work and ideas, and respond positively to feedback
Desired Qualifications & Experience :
UG - Any Graduate - Any Specialization OR PG - Any PG Course - Any Specialization; Post Graduation Not Mandatory.
Candidates with 1-3 years of work experience can apply. Prior experience in Client Servicing and Account Management will be preferred
Proven & demonstrable experience of being able to work under pressure and multi-task. Should be comfortable with handling pressure since the role demands it
Mumbai | Gurugram | Bengaluru
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