Responsibilities :

- Manage and oversee service operations within the designated zone.

- Develop and implement service strategies to achieve business objectives.

- Ensure efficient service delivery, customer satisfaction, and resolution of escalated issues.

- Monitor service metrics and KPIs to track performance and productivity.

- Lead and mentor a team of service engineers and technicians.

- Collaborate with other departments to optimize service processes and improve efficiency.

- Implement and enforce compliance with safety and quality standards.

- Manage budgets, expenses, and resource allocation for the zone.

Skills Required :

- 11+ years of experience in service management, preferably in a similar role.

- Proven track record in managing service operations and teams.

- Strong leadership and people management skills.

- Excellent communication and interpersonal skills.

- Ability to analyze data, identify trends, and implement strategic improvements.

- Knowledge of service management software and tools.

- Customer-centric mindset and strong problem-solving abilities.

Qualifications :

- Bachelor's degree in Engineering, Business Administration, or a related field.

- Experience in the relevant industry sector (e.g., manufacturing, technology, automotive).

- Certification in Service Management (e.g., ITIL) is a plus.

Interview Process :

- Initial screening interview to assess experience and fit.

- Panel interview with stakeholders to evaluate leadership and management skills.

- Final interview with senior management to discuss strategy and alignment with company goals.

Benefits :

- Competitive salary package up to 27 LPA based on experience and skills.

- Opportunities for career advancement and professional development.

- Comprehensive benefits package including health insurance and performance bonuses.

- Dynamic and supportive work environment with a leading company in the industry.