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11/07 Shikha
HR Recruiter at New Era

Views:381 Applications:69 Rec. Actions:Recruiter Actions:0

Zonal Retail Manager - Sales - FMCG (4-8 yrs)

Mysore Job Code: 82415

Zonal Retail Manager


Store and Franchise Operations & Audit / Compliance :

- Adherence of Store and Franchise Operations in line with pre-defined SOPs

- Ensure that the look and feel of the store and franchise is as per guidelines/standards

- Track efficient Cash handling; prevent shoplifting / ensure safety and security

- Visual merchandising as per plan / guidelines

- Inventory and stock management to prevent stock-outs or excess Inventory

- KPI reporting as per guidelines and on-time

Profitability :

- To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell /Sale of Devices

- To ensure required MIS & tracking at CRO levels

- Provide suggestions /feedback to improve store productivity

People Development / Team Management :

- To ensure daily roistering & briefing to outsourced store and franchise staff

- Ensure that attrition issues (planned & unplanned) are escalated for timely resolution

- Ensure motivation & development of outsourced store and franchise staff

Customer Experience :

- Ensure adherence to guidelines

- Marketing Promotion Implementation

- Manage staff allocation based on demand at point in time

- Personally step in to handle demanding customers

- Provide suggestions for improvements

Key Challenges :

- Addressing irate customers & consistently delivering customer delight

- Daily unexpected operational issues

- Delivering revenue targets

- Managing morale & attrition of outsourced staff

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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