Job description :

- Responsible B2C sales for delivering business revenue, cost management and business growth as per budget and Leading Zone.

- Prime Responsibility : Sales (with emphasis on High Value Products), Collections, People, Administration/Coordination, Reporting (JoS) and Customers.

Responsibilities :

Sales :

- Maintain an OR/Mod of 100% and OP/Mod of minimum 90%. OR/Mod should not be less than 80% at any time

- Achieve the DCS plan as per norms - daily/weekly/monthly individually and through the reporting team

- Drive team efforts & results v/s the defined KPI metrics

- Allocate central leads and drive closure & reporting daily in JOS

- Attend a minimum of 20 appointments/demonstrations every month together with CSS/CSE

- Participation in BTL Activities - Road Shows/Exhibitions/Camps

- Drive team to deliver business targets for primary billing, collections and secondary sales (partner)

- Drive sales of focus SKUs

- Appointment of Sales Consultant with the reporting leader (including scouting of prospects)

- Drive the performance required of each Eurochamp and SCs

People :

- Conduct a minimum of 4 training sessions for Circle Heads and 4 for CSS/CSE/SC per month

- Work with at least 2 low performers every week to improve their performance

- Conduct PRDP of all direct reports every month

- Review, monitor and guide performance of team members

- Motivate Eurochamps to achieve the objectives of schemes, incentives & programs of the organisation, launched from time to time

- Recover units and other company property from inoperative team members

- Succession planning identification and development of 2 successors

- Take required action on absconding, inoperative and under-performing employees who are below moving average norms

- Uphold code of conduct and take appropriate action against employees involved in malpractices

Commercial :

- Ensure administrative controls viz. Cost of Operations & Margins

- Maintain Nil CDA and unit outstanding, Collection of initial 3 months Euro

- Value (EV) payments

- Track sales generated from BTL activities and schemes Administrative

- Report required metrics into SAP in a timely manner

- Ensure 100% usage of JOS by all team members

- Ensure demo/sales ratio of each team member is above 35%

- Ensure leads/conversion ratio by the reporting teams is above 25%

- Visit Existing Customers & New Customers On Daily basis for SAS FC

- Coordinate with sales enablement teams to define lead and referral generation and allocation strategies/sales productivity enhancement strategies

- Ensure statutory displays, and compliances are met

- Scouting and evaluation of SCs holding discussions and appointing new SCs

- Be the eyes and ears of the company on ground and relay customer and market feedback to the relevant people in Management

- SKU wise Sales Planning and Rolling 3 months Forecast

Customers :

- Close all open orders/installation/customer training

- Resolve and manage sales/service issues and close customer complaints within 48 hours

- Visit minimum 10 customers every week to understand customer expectations

- Ensure customer complaints are addressed promptly

- Zonal Head KPIs

- 100% Budget achievement, month-on-month sales growth

- Maintain 100% of module and a Minimum 90% operative in the Zone

- Productivity of every CSS @ INR 2.5 lakhs per month

- Increase in ASP for the zone (above 18k)

- Demo conversion ratio of 40% for the team

- Ensure minimum 3 Referrals generated per customer per CSS/month from at

- Ensure minimum 2 training per CSS per month along with field coach

- Ensure 80% SCs to activate month on Month

- Keep Cost Per Unit sold within the stipulated norms

- Minimum 30 BTL Leads generated/month/ person; 80% demo; 35% lead conversion ratio

- Nil CDA and Unit outstanding for self and team by cut-off date

- Ensure 30% SCs Recruitment to Transition as CSS ratio

- 100% Adherence to JoS

- 100% adherence to Code of Ethics & Conduct

- No negative score on NPS (Net Promoter Score) due to behavior of team member

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.