Customer Success_Zomentum

Zomentum is a comprehensive and integrated - end to end sales performance management- solution. We allow every IT channel partners to customize and automate their customer journey from the - Intro- (our CRM module) to - Engage!- (our assessments, proposal & quoting module) and then - Analyze!- (our metrics module). Zomentum gives MSPs the tools necessary to intentionally grow their business. In short, Zomentum creates growth momentum. Zomentum is funded by Accel and SAIF Partners.

At Zomentum, you will learn and collaborate with team members who have had diverse experiences across top tier tech firms like Twitter, Rubrik, and Adobe to tier-1 VC firms like Accel (investors in Flipkart, Dropbox, Slack, etc)

The ideal candidate is an energetic self-starter with the ability to identify influencers and key decision-makers within accounts. You will discover qualified opportunities by responding to inbound interests and targeted outbound prospects to build rapport and establish long-term relationships.

Responsibilities :

- Proactively engage and grow revenue from customers by providing strategic solutions to Provide insights to customers to ensure they derive value from the product

- Communicate with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement

- Understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS

- Onboard new customers, training of platform and support

- Proactively engage and support the customers to provide strategic solutions to them to develop an understanding of the products within Zomentum.

- Mitigate churn, drive engagement and upsell revenue

- Be the voice of the customer to the internal teams

- Provide inputs from customer conversations to Sales, Marketing and Product teams - Work with different teams like Sales, Business development, technical, etc.

Apply if you are:

- Open to working US timings

- 5 to 10 years in Customer Success, Relationship Management, Account Management, - or similar role

- Prior experience of working in companies which have sold to SMBs in the US is a plus - Desire to help our customers grow their business

1. Prior experience in a customer success/customer-facing role

2. High level of interpersonal skills - ability to talk naturally and connect with other people

3. Genuine desire to help others and solve their problems

4. Experience working B2B

5. Direct experience working for a SaaS company targeting the SMB space

Working hours will be a night shift.

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