The ideal candidate will possess a strong understanding of the Zoho ecosystem, exceptional communication skills, and a proven track record in presales consultation. This role involves collaborating with clients to design tailored solutions and demonstrating the value of Zoho products.

Key Responsibilities

Client Consultation:

- Engage with clients to understand their business needs and challenges.

- Conduct requirement-gathering sessions to identify pain points and opportunities for improvement.

Solution Design:

- Develop customized Zoho solutions that align with client requirements.

- Provide insights on configuration, customization, and integration across Zoho products such as CRM, Books, and Desk.

- Demonstrations & Presentations:

- Deliver compelling product demonstrations that highlight the capabilities of Zoho solutions.

- Present technical and functional aspects to both technical and non-technical audiences.

Proposal Development:

- Prepare detailed proposals including scope, timelines, and cost estimations.

- Collaborate with the sales team to ensure proposals meet client expectations.

Collaboration:

- Work closely with sales, implementation teams, and clients for seamless project handoff post-sale.

- Partner with internal teams to enhance solution offerings based on client feedback.

Market Knowledge:

- Stay updated on the latest features of Zoho products and industry trends.

- Provide feedback for product enhancements based on customer needs.

Training & Enablement:

- Conduct workshops and training sessions for clients to ensure effective adoption of Zoho solutions.

- Assist in creating marketing collateral such as case studies and user guides.

Required Skills & Qualifications

Technical Expertise:

- Proficient in the Zoho ecosystem (CRM, Books, Inventory).

- Strong understanding of API integration and customization within Zoho.

Experience:

- Minimum of 3-4 years in a presales or similar role involving Zoho solutions.

- Proven experience in solution design and client consultation.

Communication Skills:

- Excellent presentation skills with the ability to simplify complex concepts.

- Strong interpersonal skills to build trust with clients.

Analytical Thinking:

- Ability to analyse client requirements and propose innovative solutions.

- Strong attention to detail and organizational skills.

Preferred Qualifications:

- Certification in Zoho CRM or related tools.

- Experience in sectors such as retail, finance, or IT.

Education:

- Bachelor's degree in Business, Information Technology, or a related field. Equivalent experience is also acceptable.

What We Offer:

- Competitive salary and benefits package.

- Opportunities for professional development and Zoho certifications.

- A collaborative work environment that fosters innovation.