HR Generalist at Zocket Technologies Pvt Ltd
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Zocket - Executive - Customer Retention (1-3 yrs)
About Zocket :
Founded in 2021, Zocket is on a mission to empower businesses of all sizes to effortlessly launch and manage their social media ads using cutting-edge AI technology. Whether it's executing a search campaign or driving website conversions, our AI-driven suite simplifies advertising for both small enterprises and large-scale businesses.
Position Overview :
As a Customer Retention Executive at Zocket, you'll play a pivotal role in ensuring our customers achieve their marketing goals and continue to find value in our AI-powered solutions. You will lead the charge in onboarding new customers, identifying upselling and cross-selling opportunities, and nurturing long-term relationships to keep our customers engaged and satisfied.
What You'll Do :
- Facilitate a seamless onboarding experience for new customers, helping them integrate and maximise the benefits of Zocket's AI modules.
- Identify opportunities to expand customer usage of our AI suite, recommending additional modules that enhance their advertising strategies and results.
- Cultivate strong, lasting relationships with our customers through personalised interactions and proactive engagement.
- Develop and implement creative strategies to boost customer retention, leveraging our suite of AI tools to drive ongoing value.
- Gather and analyse customer feedback to inform product improvements and tailor retention strategies to meet their evolving needs.
- Address and resolve customer issues with efficiency and empathy, turning challenges into opportunities for exceptional service.
- Partner with sales, marketing, and product teams to ensure a unified approach to customer success and retention.
What We're Looking For :
- Relevant experience in customer service, customer success, or a similar role, with a focus on onboarding, upselling, and retention in a tech-driven environment.
- Outstanding communication and relationship-building skills, with the ability to influence and engage customers effectively.
- Proven ability to identify and act on upselling and cross-selling opportunities within a complex product suite.
Why Zocket?
- Join a fast-paced, innovative team where your ideas and contributions have a significant impact.
- Be part of a rapidly growing company with ample opportunities for professional development and career advancement.
- Enjoy flexible work arrangements and a supportive, collaborative environment.
Work with state-of-the-art AI tools and contribute to shaping the future of digital advertising. Founded in 2021, Zocket is on a mission to empower businesses of all sizes to effortlessly launch and manage their social media ads using cutting-edge AI technology. Whether it's executing a search campaign or driving website conversions, our AI-driven suite simplifies advertising for both small enterprises and large-scale businesses.