About Zocket :

Founded in 2021, Zocket is on a mission to empower businesses of all sizes to effortlessly launch and manage their social media ads using cutting-edge AI technology. Whether it's executing a search campaign or driving website conversions, our AI-driven suite simplifies advertising for both small enterprises and large-scale businesses.

Position Overview :

As a Customer Retention Executive at Zocket, you'll play a pivotal role in ensuring our customers achieve their marketing goals and continue to find value in our AI-powered solutions. You will lead the charge in onboarding new customers, identifying upselling and cross-selling opportunities, and nurturing long-term relationships to keep our customers engaged and satisfied.

What You'll Do :

- Facilitate a seamless onboarding experience for new customers, helping them integrate and maximise the benefits of Zocket's AI modules.

- Identify opportunities to expand customer usage of our AI suite, recommending additional modules that enhance their advertising strategies and results.

- Cultivate strong, lasting relationships with our customers through personalised interactions and proactive engagement.

- Develop and implement creative strategies to boost customer retention, leveraging our suite of AI tools to drive ongoing value.

- Gather and analyse customer feedback to inform product improvements and tailor retention strategies to meet their evolving needs.

- Address and resolve customer issues with efficiency and empathy, turning challenges into opportunities for exceptional service.

- Partner with sales, marketing, and product teams to ensure a unified approach to customer success and retention.

What We're Looking For :

- Relevant experience in customer service, customer success, or a similar role, with a focus on onboarding, upselling, and retention in a tech-driven environment.

- Outstanding communication and relationship-building skills, with the ability to influence and engage customers effectively.

- Proven ability to identify and act on upselling and cross-selling opportunities within a complex product suite.

Why Zocket?

- Join a fast-paced, innovative team where your ideas and contributions have a significant impact.

- Be part of a rapidly growing company with ample opportunities for professional development and career advancement.

- Enjoy flexible work arrangements and a supportive, collaborative environment.

Work with state-of-the-art AI tools and contribute to shaping the future of digital advertising. Founded in 2021, Zocket is on a mission to empower businesses of all sizes to effortlessly launch and manage their social media ads using cutting-edge AI technology. Whether it's executing a search campaign or driving website conversions, our AI-driven suite simplifies advertising for both small enterprises and large-scale businesses.