DGM - HR at ZIM Integrated Shipping Services
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ZIM Integrated Shipping Services - Manager - Customer Service (12-15 yrs)
The main purpose of the role is to Consistently work towards improvising and delivering excellent customer service levels, via the below set of KPI's:
1. CS team performance :
Service Units Management (managing the CS team)
2. KPI's :
Achieve the Customer service KPI's which includes Freight Correctors / Manifest corrector reasons / E-Commerce/ Auto rating, GSS performance, Customer Experience Survey and CS Response time and SLA of emails and calls.
3. Customer Relation :
Customer Experience and satisfaction levels (includes liaising with GSS), strengthening customer relationship and Customer Retention
4. Execution of improvement plan :
Execution of improvement plan for better CS survey results.
CANDIDATE WITH SHIPPING EXPERIEMCE ONLY APPLY
Experience level - 12-16 years
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