Job Description:

We are seeking a motivated and dynamic E-Commerce Assistant Manager/Executive to join our team.

The ideal candidate will have a strong understanding of the sales-to-order cycle, hands-on experience creating sales and purchase orders, and excel at generating daily and weekly MIS reports.

The individual must be versatile, have a start-up mindset, be capable of multitasking, and take ownership of their responsibilities.

Roles & Responsibilities :

- Manage and maintain e-commerce platforms like Amazon, Flipkart, First Cry, and Shopify other e-commerce platforms for product listings and pricing.

- Monitor and verify payments received from each marketplace (Amazon, Flipkart, First Cry, etc.) to ensure accuracy and reconciliation.

- Track and analyse sales data, customer behaviour, and platform performance to identify trends and opportunities.

- Generate and present weekly/monthly performance reports with actionable insights for management.

- Maintain and manage all our sales touchpoints websites, online marketplaces, and aggregators oversee online sales, manage stock inventories, and optimize the overall customer experience.

- Manage A+ Content, Brand Story, and Storefront, ensuring engaging and high-quality content that enhances brand visibility and conversions.

- Plan and execute promotional campaigns, deals, and advertisements (Amazon PPC, Flipkart & First Cry Ads, etc).

- Analyse and adjust campaign performance to achieve ROI and sales targets.

- Create and manage FBA shipments, track inventory levels, and ensure smooth fulfillment for Amazon FBA.

- Manage returns from Amazon, First Cry, and other platforms, ensuring proper reconciliation and restocking.

- File and track safety claims for damaged or lost inventory with relevant platforms.

- Optimize product visibility using effective keyword research and SEO strategies.

- Develop and implement effective e-commerce growth strategies to identify and capture new customer base and business opportunities from the backend.

- Optimize end-to-end e-commerce journey for our customers, from lead generation to conversion and post-purchase follow-up.

- Enhance customer experience by working closely with the team.

- Analyse data, identify potential prospects, conduct outreach, and build customer relationships to drive sales.

- Generate reports to track e-commerce performance, identify trends, and make data-driven recommendations for improvement.

Skills:

- Strong project management skills

- Excellent communication skill

- Problem-Solving & Process Improvement

- SEO knowledge

- Good understanding of Web design

- Inventory & Order Management

- Strong understanding of marketplace algorithms, listing optimization, and ad campaign management.

- Proficient in using tools like Seller Central, Flipkart Seller Hub, and analytics software.

Employment Type: Full Time, Permanent

Experience: Minimum 3-4 years of experience

Role Category: E-Commerce Operations

Education: Any Graduate/ Postgraduate