Zeta product specialist: Voice and Non-voice

What is the job like-

In your role, you will be expected to

- Speak to customers in a friendly and professional manner and help them resolve any problems faced while using the product

- Being the front line support for customers over calls addressing 70-100 issues each day

- Consistently provide outstanding customer service by meeting/exceeding the needs of the customer and achieving the defined quality metrics

- Resolve any customer issues identified during the call, ensuring the resolution is one which benefits both the customer and Zeta

- Ensuring speedy resolution of customer issues while maintaining high customer satisfaction

- Help fix any bugs that crop up in the product and contribute to the documentation of product

- Strive to deliver a WOW! effect for our customers, to further enhance their perception of our product and company

Who should apply for this role-

You know this role is for you

- Graduate from any stream (Freshers awaiting results can apply)

- You are extremely passionate about technology - and cant live without your smartphone!

- You are well-versed with, and highly interested in, Internet and mobile communication

- You have excellent speaking skills and can explain concepts accurately

- You have a way with people, and particularly good at building rapport with customers

- Good Team Player

- Ability to handle large volumes of calls independently with a high level of drive, initiative and self-motivation

- Most of all, you enjoy working in a fast paced and dynamic environment full of young, overachieving tech enthusiasts

Educational Qualifications

- Graduate from any stream

Zeta product specialist: Inbound chat + email

What is the job like-

In your role, you will be expected to

- Communicate with customers in a friendly and professional manner and help them resolve any problems faced when using the product

- Being the front line support for customers over chat, email and social media answering 50-70 issues each day

- Work with our development team and suggest updates and features to continuously improve the customer experience

- Ensuring speedy resolution of customer issues while maintaining high customer satisfaction

- Help fix any bugs that crop up in the product and contribute to the feature documentation

- Participate in the product planning process to ensure that features requested by customers are prioritized and implemented

- Strive to deliver a WOW! effect for our customers, to further enhance their perception of our product and company

Who should apply for this role-

You know this role is for you

- Graduate from any stream (Freshers awaiting results can apply)

- You are extremely passionate about technology - and cant live without your smartphone!

- You are well-versed with, and highly interested in, Internet and mobile communication

- You have excellent written skills, and can explain concepts through clear and accurate writing

- You have a way with people, and particularly good explanation skills

- Good Team Player

- Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation

- Most of all, you enjoy working in a fast paced and dynamic environment full of young, overachieving tech enthusiasts

Educational Qualifications

Graduate from any stream with good English writing

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.