We at Zepo are looking for people who enjoy multi-tasking & are passionate about helping midsize and enterprise businesses. If you're the type of person who thrives on wearing multiple hats, if you roll with the punches, this could be the most rewarding job ever. If you believe in the power of e-commerce, and how it can be helpful for businesses, we are looking for you to become a Key Accounts Manager at Zepo.

Zepo is an end-to-end e-commerce solution that helps businesses start selling online on their own branded e-commerce website. We need your help in ensuring the success of people who partner with Zepo. Currently, there are around 1500+ paying users @ Zepo, and to help them run their online business and be successful - we have strategic alliances with payment gateways, logistics companies & marketing agencies. This role gives you a lot of flexibility along with some imp responsibilities. To know more visit: https://www.zepo.in/

Responsibilities: This job role requires to drive critical business discussions with clients from the gourmet of our services. Therefore a sound understanding of technology especially around E-commerce and SAAS based Platforms. You would be required to collaborate with various internal teams to drive net new revenue across all our product lines from the Key Accounts Assigned to you. Your responsibility is primarily divided into three parts:

Client Servicing

- Play an integral role in new business and hold responsibility for the effective on boarding of new clients

- Helping clients set-up their eCommerce business with Zepo.

- Ability to articulate Business requirement into Solutions

- Provide ongoing support to users via phone, e-mail & chat, to ensure their success..

- Set processes; automate, simplify and reduce administrative tasks in order to scale the team.

- Conduct meetings with clients to communicate best practices and act as a trusted advisor and escalation point for the accounts assigned.

- Identify at-risk renewals and work with internal teams to devise methods to retain such accounts.

- Provide timely recommendations to clients on how to obtain the maximum results.

Operational Management

- Collaborate with other teams to develop, test, and execute ideas designed to improve both internal processes and the customer experience.

- Working with strategic partners of Zepo & getting work done ensuring operational efficiency.

- Automating process & improving them relentlessly.

- Cracking new deals with different partners.

- Proactively monitor and report on customer communications, usage and success to internal teams.

Key Accounts Management

- Maximize the business by positioning the right solution to the clients

- Achieving the revenue and gross margin targets/goals assigned for this role on month on month basis

- Build & execute plans for up & cross selling in Enterprise space

- Develop client specific sales and marketing plans

- Build relationship with key decision makers of the respective Accounts

- Maintain latest knowledge of current products and pricing changes, upgrade opportunities

- Adherence to intra Zepo processes i.e. operations, sales & others

Results Measured & Metrics:

- The candidate's primary measurement of success will be based on customer satisfaction, meeting SLA requirements, meeting project deadlines, and continuing advancement of technical knowledge.

Financial Metrics:

- Revenue generated

- Margin earned with Monthly, Quarterly and Yearly targets

Activity Metrics:

- Business Planning with various teams.

- Building a strong sales pipeline which is Min 4X of target allotted.

- Readiness on right products for each opportunity/account and presenting it to the customers

- Number of Meetings with the Clients on the weekly basis.

Results Metrics:

Increase Company's revenue & gross margin from the assigned set of Accounts.

CTC: 3-4.5 LPA (based on experience)

Experience: 1-2 years, preference will be given to candidate with B2B sales/customer support experience and having basic understanding of e-commerce transactional environment

Qualification: Bachelor's Degree

Requirements:

- Excellent written and verbal communication skills.

- Interpersonal Skills

- Attention to detail with effective time management.

- Ability to work effectively in a team environment.

- Problem solving & troubleshooting capabilities

- Passion for creating a delightful customer experience.

- Basic knowledge of HTML & Javascript will be an added advantage.

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