We are a 5 year old business with a 65 people team spread across Sales, Operations, Tech & Admins departments. We are backed by Paytm, Tally, The Morpheus & a few other prominent angel investors. As a business, we have achieved the break-even & are now focused on building a great business with positive cash-flow more than investor financing.

To know more visit: https://www.zepo.in/

Responsibilities : 

This job role requires to drive critical business discussions with clients from the gourmet of our services. Therefore a sound understanding of technology especially around E-commerce and SAAS based Platforms. You would be required to collaborate with various internal teams to drive net new revenue across all our product lines from the Key Accounts Assigned to you. Your responsibility is primarily divided into three parts:

Client Servicing :

- Play an integral role in new business and hold responsibility for the effective on boarding of new clients

- Helping clients set-up their eCommerce business with Zepo.

- Ability to articulate Business requirement into Solutions

Provide ongoing support to users via phone, e-mail & chat, to ensure their success..

- Set processes; automate, simplify and reduce administrative tasks in order to scale the team.

- Conduct meetings with clients to communicate best practices and act as a trusted advisor and escalation point for the accounts assigned.

- Identify at-risk renewals and work with internal teams to devise methods to retain such accounts.

- Provide timely recommendations to clients on how to obtain the maximum results.

Operational Management :

- Collaborate with other teams to develop, test, and execute ideas designed to improve both internal processes and the customer experience.

- Working with strategic partners of Zepo & getting work done ensuring operational efficiency.

- Automating process & improving them relentlessly.

- Cracking new deals with different partners.

- Proactively monitor and report on customer communications, usage and success to internal teams.

Key Accounts Management :

- Maximize the business by positioning the right solution to the clients

- Achieving the revenue and gross margin targets/goals assigned for this role on month on month basis

- Build & execute plans for up & cross selling in Enterprise space

- Develop client specific sales and marketing plans

- Build relationship with key decision makers of the respective Accounts

- Maintain latest knowledge of current products and pricing changes, upgrade opportunities

- Adherence to intra Zepo processes i.e. operations, sales & others

Results Measured & Metrics : 

The candidate's primary measurement of success will be based on customer satisfaction, meeting SLA requirements, meeting project deadlines, and continuing advancement of technical knowledge.

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