About this role -

We're building our founding team and looking for self-starters excited to make an impact in a fast-paced environment. If you're seeking an established playbook, Zenskar may not be the right fit. But if you're eager to help shape that playbook from the ground up, we'd love to hear from you!

As a Product Strategist Intern, you'll work closely with Customer Success (CS) to bridge the gap between customer needs and product evolution. This role involves direct customer interaction to uncover pain points, analyze feature gaps, and work with internal teams to enhance the product experience. You'll play a key role in shaping Zenskar's strategy by translating real-world feedback into actionable insights.

Key Responsibilities

Customer Support (from a Product Lens)

- Act as the first point of contact for customer queries, troubleshooting issues, and documenting recurring challenges.

- Gather insights from customer interactions to identify missing features or usability gaps.

- Ensure customer concerns are translated into product improvements, working closely with CS and Product teams.

Product Research & Strategy

- Analyze user behavior, support tickets, and feedback to identify patterns and opportunities for product enhancements.

- Conduct competitor research and industry benchmarking to refine Zenskar's positioning.

- Help prioritize feature requests by quantifying customer impact.

Data Analysis & Reporting

- Work with SQL and spreadsheets to extract insights from customer data and usage patterns.

- Assist in defining key success metrics for new features and customer onboarding.

Customer Onboarding & Adoption

- Help customers understand and configure their accounts for a smooth start.

- Develop guides, FAQs, and training materials to improve customer self-service.

- Track onboarding friction points and provide recommendations to streamline the process.

Key qualifications

Technical Skills

- Preferred background in Information Technology, Computer Science, Business Analytics, or a related field.

- Basic understanding of SaaS products, APIs, and web-based software.

- SQL knowledge preferred (Python is a plus).

- Ability to analyze customer data and support interactions to drive insights.

Communication & Problem-Solving

- Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.

- A customer-first mindset-keen to understand pain points and solve problems efficiently

Entrepreneurial Mindset

- High ownership, self-motivated, and proactive in identifying areas for improvement.

- Comfortable working in an evolving startup environment with ambiguous challenges.

Open to working partially within US business hours (~4 AM IST start) for customer interactions.

- Self-driven individual with high ownership and a strong work ethic.

- Not taking yourself too seriously :)

Compensation

- Fixed: INR 20,000 per month

Location

- Remote