About this role -

We're building our founding team and are looking for self-starters excited to make an impact in a fast-paced environment. If you're seeking an established playbook, Zenskar may not be the right fit. But, if you're excited about helping build that playbook from the ground up, we'd love to hear from you!

As a Customer Success Intern, you'll work closely with our founders and other key team members. Your responsibilities will evolve as we grow, but initially, you'll support our customers across pre-sales, onboarding, and ongoing success, ensuring they have a seamless and positive experience.

Key Responsibilities :

- Customer Support : Address client queries, troubleshoot issues, and provide timely solutions. Be the first point of contact for customers, capturing their feedback to improve our processes and products.

- Onboarding : Support new customers by guiding them through setup, helping them understand and configure their account, and ensuring a smooth start.

- Customer Success : Act as the voice of the customer within Zenskar. Identify opportunities to proactively support customer success, from training to product adoption.

- Documentation : Assist in developing and updating customer support resources, including FAQs, user guides, and troubleshooting documents.

- Product Feedback : Relay customer feedback to our product teams to ensure that we are continuously improving based on real user experiences.

Key qualifications

Technical Qualifications

- Preferred background in Information Technology, Computer Science, or similar. Relevant technical experience is also valued.

- Basic understanding of web-based software and SaaS tools.

- Basic SQL knowledge; Intermediate SQL or Python skills are a plus.

- Comfortable analyzing and interpreting data in different formats.

Communication Skills

- Strong written and verbal communication skills, with the ability to explain complex ideas simply to both technical and non-technical stakeholders.

- Skilled at understanding customer pain points and helping them find effective solutions.

Customer Empathy

- Ability to empathize with customers and understand their needs and challenges.

- Analytical and problem-solving mindset with a customer-focused approach.

Work Hours

- Willing to work partially within US business hours (~4 am IST start) to support our clients. You have flexibility on when to begin your day.

Working Style

- Entrepreneurial mindset with a willingness to take on diverse tasks and challenges.

- High ownership, self-motivated, and ready to work hands-on to support our customers in the early days.

- Positive attitude with a strong work ethic - and doesn't take themselves too seriously!

Compensation

- Fixed: INR 20,000 per month

Location

- Remote