Job Deliverables : Area Business Owner

Job Summary:

- The Area Business Owner (ABO) is responsible for managing retail operations across a designated territory.

- The ABO will oversee store performance, ensure sales targets are achieved, and drive business growth.

- This role involves leading and developing a team, ensuring high standards of customer service, and implementing effective marketing and promotional strategies to maximize sales and profitability. You will closely work with the Line Managers and handle a team of Store Managers.

Key Responsibilities

Sales and Profitability:

- Develop and execute sales strategies to meet or exceed sales targets.

- Monitor store performance through regular analysis of sales data, customer feedback, and market trends.

- Identify growth opportunities within the assigned area and implement action plans to achieve sales objectives.

Team Management:

- Lead, mentor, and motivate a team of Store Managers and Sales Associates to deliver exceptional customer service and achieve business goals.

- Conduct regular performance reviews, set clear performance expectations, and provide ongoing training and development opportunities.

- Foster a positive and collaborative team environment, ensuring high levels of employee engagement and retention.

Operational Excellence:

- Ensure all stores adhere to company policies, procedures, and standards, including visual merchandising, inventory management, and store maintenance.

- Conduct regular store visits to ensure compliance with operational standards and identify areas for improvement.

- Implement and monitor inventory control measures to minimize shrinkage and optimize stock levels.

Customer Experience:

- Maintain high standards of customer service across all stores, ensuring a consistent and positive shopping experience.

- Address customer complaints and issues promptly, ensuring effective resolution and customer satisfaction.

- Utilize customer feedback to identify areas for improvement and implement necessary changes.

Marketing and Promotions:

- Collaborate with the marketing team to plan and execute promotional campaigns and events.

- Monitor the effectiveness of marketing activities and promotions, making adjustments as needed to maximize results.

- Ensure stores are aligned with brand guidelines and promotional strategies.

Market Analysis and Business Development:

- Stay informed about market trends, competitor activities, and consumer behavior in the assigned area.

- Identify new business opportunities, including potential store locations, partnerships, and expansion opportunities.

- Provide regular reports and updates to senior management on area performance, challenges, and opportunities.

Financial Management:

- Manage the area's budget, ensuring efficient allocation of resources and control of expenses.

- Analyze financial reports to track progress against sales targets and profitability goals.

- Implement cost-saving initiatives without compromising on quality or customer experience.

Qualifications:

- Master's degree, Retail Management, or a related field. MBA preferable.

- Proven experience in retail management, with at least 3 years in a supervisory or managerial role.

- Strong leadership skills with the ability to manage and motivate a diverse team.

- Excellent communication, negotiation, and interpersonal skills.

- Strong analytical and problem-solving abilities, with a focus on driving results.

- Ability to work under pressure, handle multiple tasks, and meet tight deadlines.

- Proficiency in MS Office (Word, Excel, PowerPoint) and retail management software.

Key Competencies:

- Leadership and Team Development

- Sales and Business Acumen

- Customer Focus

- Operational Excellence

- Strategic Thinking

- Financial Management

Work Environment:

- This position requires regular travel within the designated area to visit stores and meet with store managers and team members.

- Flexibility to work weekends, holidays, and extended hours as needed.