Associate Recruiter at Zenfinet Solutions(OPC) Private Limited
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Zenfinet - Team Lead - Customer Service - Voice Process (5-10 yrs)
Team Leader- Customer service Voice
- Graduates
- 24/7 shifts with 1 rotational off
- On paper, 2+ years' experience as a Team Leader and, over all, 5+ years' experience should be there.
- The candidate should be from the customer service voice domain.
- Excellent at communication.
- Should be well versed in his or her KRAs as Team Leader.(Attrition, Shrinkage, SLA, CSCAT, AHT, Team and stakeholder management, Inbound customer service experience)
Mentoring team to help them achieve individual and team objectives.
Rounds of interviews: L1 Virtual, L2 F2F and Client Virtual
If interested, Kindly share resume
