HR at Block Shrinkhala Technologies LLP
Views:38 Applications:8 Rec. Actions:Recruiter Actions:5
Zebpay - Executive - Technical Support (1-4 yrs)
- Need to handle the technical issues which are raised by the user
- Need to create prototypes, Release note and technical document for an upcoming feature/release.
- Need to provide a demo to the Customer support team as well as another department for the released version.
- Need to monitor all social reviews and comments for our app and get the details of technical issues.
- Fluent written/verbal communication skills
- Working with another department to identify app problems and advising on the solution
- Team player
- Logging and keeping records of customer/employee queries.
- Analyzing tickets so you can spot common trends and underlying problems.
- Updating self-help documents so customers/employees can try to fix problems themselves.
- Working with field engineers to solve the problem is more serious.
- Find resolutions for common issues on own
- Need to have some knowledge about JIRA/Confluence
- Required to work in rotational shifts to map support timings
- Required to work on weekends basis a rotational roster
- Customer Focussed Issue resolution should be the top priority
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
