HR at Block Shrinkhala Technologies LLP
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Zebpay - Executive - Customer Support (1-3 yrs)
Responsibilities :
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
Requirements :
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of queries
- Excellent communication ( written and spoken) and presentation skills
- Ability to multi-task, prioritise tasks, and manage time effectively
- Required to work in 24-hour rotational shifts
- Required to work on weekends basis a rotational roster
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
