HR at DSM Fresh Food Pvt Ltd
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ZappFresh - Executive - CRM (1-3 yrs)
- Needs to be involved in processing a high volume of incoming and outgoing Tickets/Calls.
- Responsible for other modes for communication with Users and managers on job or deadline issues.
- Logging of all incidents accurately, efficiently and comprehensively.
- Assisting customers with functional queries and research assistance.
- Working closely with teams to provide premium service for our customers and to assist in identifying opportunities.
- Improvement of User retention through strong customer focus and attention; track progress on outstanding incidents.
- Communication skills that allow you to inform, help and advice customers clearly over call.
- Listening skills to understand exactly what customers require; Problem-solving skills
- Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations;
- Creative thinking, to be able to come up with new ideas to improve customer service standards;
- An ability to work well under pressure.
- Good personal presentation, especially when working with customers face to face.
- A commitment to improve your own customer service.
- Should be comfortable getting one week off depends on the duty roster.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
