Senior Executive - HR at Zaggle
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Zaggle - Manager - Customer Success (4-8 yrs)
Job Title : Customer Success Manager - SAVE
Roles & Responsibilities :
- Establish clear client retention goals
- Upsell services and products with the brand image
- Promote value through customer experience
- Review customer complaints and concerns and seek to improve the customer experience
- Develops Healthy Customer Relationship
- Encourages Customers to Upgrade their Products
- Builds Trust and Transparency with Clients
- Evaluates and Analyse Customer Needs
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyse customer data to improve customer experience.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
Desired Candidate :
- Minimum of 4-8 years of experience in the customer-facing customer success
- Having experience in B2B SaaS company is a major plus
- Smart thinker, innovator, decision-maker who can inspire customer loyalty
- Highly organized and able to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Demonstrate leadership qualities.
- High computer literacy and ability to learn new software.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
- Experience handling infuriated customers
- Experience in handling customer queries tactfully and diplomatically to ensure that they stay subscribed to our product
Interested Candidates can share their resumes
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