- Inviting applications for the role of Account Manager - Client Success Management Team in Bangalore and Mumbai Location.

Roles and Responsibilities :

- Managing accounts and business development activities with existing and new clients, with continuous on-the-go support and services for all existing clients in BFSI space.

- Will be responsible for all training to be imparted to users across existing and new clients.

- Should be able to co-ordinate with Product and Tech team for all user requirements, and bridge the gap between clients and technical team

- Working constantly for client success engagement, and developing relationships with existing clients to up-sell/cross sell other products of the Company.

- Facilitating end to end setup of products and services with existing and new clients and sharing reports with management and stakeholders.

- Strong attention to detail and ability to multi task when working towards deadlines.

- Managing service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving their issues while ensuring minimum TAT.

- Well versed in preparing presentations and reports including commercial proposals, e-mailers and other marketing material as required for both, customers as well as internal stakeholders and management

- Over viewing the accounts allocated in terms of usage of the Co services, the billing reconciliation, payment and also other formalities in terms of on boarding the clients.

- Responsible for questionnaire, customer feedback form - design and implementation.

- In-Depth knowledge of Credit Evaluation process in terms of lending, and should be well versed in understanding the financials including ratio analysis of any company, and also should have good knowledge domain in terms of various other parameters such as GST, External Ratings, Litigation etc.

Requirements :

Skills Required :

- Minimum 1-4 years of experience in Account Management Role or B2B Sales in BFSI space

- Good Communication and writing skills and also be able to build relationship with existing clients and up-sell/cross sell with them.

- Strong problem solving skills paired with the ability to develop creative and effective solutions.

- Ability to multitask across multiple clients and projects simultaneously in a diverse distributed delivery setup.

- Good domain knowledge of BFSI space, Forensics industry and also in depth knowledge of credit evaluation process and understanding financials, ratio analysis of any company.

- Competency in Microsoft applications including Word, Power point and Excel.

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