Customer Success Manager at Yourdost
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YourDOST - Manager - Customer Success/Client Delivery (0-1 yrs)
We are looking for an enthusiastic Customer Success Manager who will be responsible for managing YourDOST B2B Clients.
- This role is for someone who is creative but also very organized such that he/she can setup and optimize processes, do extensive follow ups and measure impact.
- If you think you are that someone, we can- t wait to have a conversation with you at the earliest.
Responsibilities :
- Owning up the B2B accounts and making sure client is having weekly / monthly access to the reporting to understand the impact.
- Providing overall support to the clients by ensuring that all queries & concerns however they come in (phone, e-mail) are addressed quickly & efficiently.
- Designing and executing programs(online or offline) to increase engagement among clients.
- Arranging for all logistical things required for smooth functioning of various B2B accounts.
Requirement
- Graduate
- Excellent written and verbal communication skills (English).
- Experience in organising events
- Good knowledge of MS office(MS Word, Excel)
- 0-2yrs of work - experience in a customer facing role
- Ability to be able to speak other languages like Telugu, Tamil, Kannada, Hindi is a plus
Job Types:
Full-time, Regular / Permanent, Fresher, Internship
Salary: - 250,000.00 - 300,000.00 per year
Schedule :
Monday to Friday
Ability to commute/relocate :
Bengaluru - 560102, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Language :
English (Required)
About us :
YourDOST is your emotional wellness coach who stands by you in your entire life journey. The platform allows you to get in touch with professionally trained experts to help you cope with issues related to personal, professional and academic life. They help you discover the best version of you.
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