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09/04 khushboo sharma
Human Resource at Your Family Dentist

Views:34 Applications:11 Rec. Actions:Recruiter Actions:9

Your Family Dentist - Customer Service Role (0-3 yrs)

Mumbai Job Code: 320699

Position : Customer service

Working Days : 6 Days(Sunday Fixed Off)

Loaction : 708/709 Surya Darshn CO-OP Housing Socity, MHB Colony, Mahavir Nagar, Kandivali(west)-700067

Timings : 6 AM to 3 PM

Key Responsibilities :

- Respond to customer inquiries, complaints, and feedback via phone, email, chat, or social media platforms in a timely and professional manner.

- Identify and resolve customer issues and concerns effectively, ensuring a positive customer experience and satisfaction.

- Acquire in-depth knowledge of the company's products or services to provide accurate information and guidance to customers.

- Maintain detailed records of customer interactions, transactions, inquiries, and resolutions in the CRM system.

- Gather customer feedback and insights to identify areas for improvement in products, services, or processes.

- Identify opportunities to recommend additional products or services to customers based on their needs and preferences.

- Escalate complex or unresolved issues to the appropriate departments or higher management for further investigation and resolution.

- Adhere to company policies, procedures, and service standards while delivering high-quality customer care services.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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