Xpressbees - Manager - Key Accounts (2-4 yrs)
1) Develop trust relationships with a portfolio of key clients.
2) Acquire a thorough understanding of key customer needs and requirements.
3) Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
4) Identifying and driving large teams, key accounts, managing portfolio, expanding client base for augmenting turnovers and achieving desired targets/goals.
5) Ensure the correct products and services are delivered to customers in a timely manner.
6) Serve as the link of communication between key customers and internal teams.
7) Resolve any issues and problems faced by customers and deal with complaints to maintain trust. Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
8) Revenue enhancement by maintaining defined customer SLAs with help of internal Stakeholders.
9) Business Growth and Optimization.
10) Process Development and Enhancement.
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