Location :  Xoxoday Head Office, Bangalore (HSR Layout)

Xoxoday is a SaaS Commerce Company that helps companies build a happy and engaged workforce. HRs and CXOs use Xoxoday to align, motivate and empower employees or channel partners to improve productivity, satisfaction, and happiness. Xoxoday has over 500 clients across APAC, US, and Australia. The company has been awarded as the Best Tech-HR platform by People Matters. They are ranked 9th amongst the top 50 fastest growing tech-companies by Deloitte and have also won India SME Award in 2018.

What you'll be doing :

- Handle customer queries (email, phone, etc)

- Understand user requirement and address it

- Adhere to Content guidelines and provide high levels of customer happiness.

- Identify potential issues and raise them with the concerned team

- Prepare reports daily/weekly/monthly reports.

- Follow up with customers to ensure issue has been resolved.

Customer Engagement :

- Handle customer feedback and improve CSAT.

- Interacting with users on various channels (email, SM, PS, etc.) and resolving their queries.

What you need to succeed in this role :

- Fluency in the English language is mandatory.

- Minimum 1 - 3 years of customer handling experience

- Must be customer centric and should have technical knowledge

- Must be hard-working, flexible, independent and self-motivated.

- Proficiency in English and Hindi mandatory. Preferable if proficient in any other Indian Language

- Flexible to work shifts, 6 Days working.

Benefits of joining us :

- Ability to join a small and growing team, and work with some of the coolest people you've ever met.

- Opportunity to make an impact and leave your mark on this organization.

- Competitive compensation, with the ability to shape your own career trajectory.

- Go the extra mile with Learning and Development.

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