Key Requirements:

- Proven work experience of at least 7 years in a client servicing/account management role in a digital marketing agency

- Strong knowledge of the overall digital marketing ecosystem.

- Strong command of Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

- Strong communication, presentation and negotiation skills.

- Extensive experience in leading and managing large teams and multiple accounts.

- Proven track record of strategic thinking and driving significant client growth and satisfaction.

- Strong financial acumen with the ability to manage budgets and forecasts.

Key Responsibilities:

- Lead and guide the team, ensuring high satisfaction and retention of existing clients and a positive onboarding experience for new clients

- Manage and grow revenue and profits through both existing and new clients, ensuring the achievement of annual targets.

- Build rapport, anticipate and address concerns and needs.

- Overlook team's compliance to internal processes and standards for timely and quality deliverables and communication

- Act as the client partner for high-profile clients, understanding their needs and collaborating with the team to exceed expectations.

- Ensure delivery of impactful client presentations, reports, and meetings, showcasing strategic value, creativity and campaign outcomes.

- Collaborate with internal teams to co-create and develop campaign strategies aligned with client objectives, driving measurable results.

- Identify growth opportunities within the client portfolio to maximise revenue and expand services.

- Stay updated on emerging online trends and best practices in digital marketing.

- Cater to team's hiring and training needs while ensuring appropriate workload management and motivation in the team

- Foster a collaborative environment, working closely with other departments to ensure a unified approach to client servicing and campaign execution.

- Contribute to organisation wide efficiency initiatives and training