JOB DESCRIPTION

Senior Vice President - Client Servicing

WRM is growing at breakneck speed, our business has grown 5X in the last 5 years, with projections indicating even more aggressive expansion in the coming years. A fundamental pillar of our business strategy is the ability to drive growth on a massive scale. To fuel this scaling journey, we are in search of a leader who excels at creating significant business impact and is genuinely enthusiastic about steering our growth initiatives.

3 Simple Asks:

- Demonstrate a proven track record in managing client relationships, securing new business opportunities, and leading teams through diverse client portfolios.

- Lead and inspire the client servicing team with a clear vision, fostering client satisfaction, collaboration, and contribute to the agency's growth goals.

- Exemplifies a relentless go-getter spirit, cultivating robust relationships with clients and agency stakeholders while delivering industry-leading brand solutions that propels the company to sustained success and market leadership.

Key Requirements:

Key Responsibilities:

Strategic Leadership:

- 15 + years' experience in client management and leadership in the Digital Marketing space.

- Strong understanding of Business and Marketing principles and strategies.

- Strong understanding of client needs and industry trends.

- Exceptional strategic planning and execution skills.

- Demonstrated ability to achieve financial targets through client retention, upselling and drive growth.

- Excellent communication and interpersonal skills.

- Visionary leader with the ability to inspire and motivate teams.

- Strong problem-solving and decision-making abilities.

- Develop and execute a comprehensive and innovative client servicing strategy aligned with organizational goals and in consultation with the Founders.

- Provide high-level oversight and guidance to subordinate leaders within the client servicing team, ensuring seamless execution of strategic plans.

- Collaborate with the Founders to define and refine the agency's client engagement approach, incorporating industry best practices and emerging trends.

Business Growth and Client Satisfaction:

- Lead high-stakes client engagements personally, ensuring client satisfaction and driving organic growth opportunities.

- Identify and cultivate strategic partnerships with key clients that align with the agency's growth objectives.

- Explore opportunities for mutually beneficial collaborations that can result in long-term client relationships and increased business.

- Implement effective upselling and cross-selling strategies to maximize revenue from existing clients.

- Conduct regular assessments of client accounts, identifying areas for improvement, and implementing strategic initiatives to enhance overall client satisfaction.

- Implement client feedback mechanisms and oversee the resolution of escalated issues, demonstrating an unwavering commitment to client success.

- Oversee the financial performance of the client servicing team, actively managing the Profit and

- Loss (P&L) statements and implement strategic adjustments to maximize profitability.

Team Management and Development :

Collaboration and Communication :

Innovation and Problem Solving:

- Inspire, mentor, train and lead a diverse and talented team, fostering a culture of innovation, collaboration, and continuous improvement in a results-oriented environment while maintaining positive team sentiments

- Empower subordinate leaders in nurturing their leadership skills and promoting professional growth throughout the team.

- Work closely with the client servicing team to identify additional services or solutions that align with clients' evolving needs.

- Collaborate with HR to strategically expand the client servicing team, ensuring that talent acquisition aligns with business growth objectives.

- Ensure timely feedback & performance evaluation of team members

- Be the key liaison between client servicing and other key departments, ensuring seamless collaboration with Creative, Media, Tech, and other cross-functional teams.

- Regularly communicate with the Founders and other stakeholders, providing updates on client servicing initiatives, challenges, and successes.

- Facilitate regular cross-departmental meetings to enhance communication and streamline processes for more effective client project delivery.

- Proactively identify potential challenges in client projects and implement preemptive strategies to mitigate risks.

- Nurture a culture of innovation within the team, fostering an environment where creative solutions thrive.

- Take the final call on all people-related matters for the team, embodying ownership and accountability in leadership decisions.