Job description

Strategic (Contributory role)

Identify and maximize revenue enhancement opportunities on aspects of the move process

Undertake proactive measures to convert potential enquiry into business

Assist in branding and marketing activities at various forums/industry events

Financial (Direct Ownership)

Prepare quotations, negotiate and close deals to achieve the revenue targets as per AOP

Accurately forecast and analyse revenue, profitability, margins, ensure timely and accurate invoicing, and monitor collections

Business Development (Direct Ownership)

Achieve the sales targets as defined in the annual AOP and ensure business profitability

Acquire new customers by building relationships and maintaining relationships with existing customers

Create and manage customer pipelines

Create sales pitches/proposals for the full range of Relocation services

Timely follow up on potential clients through sales visits/calls

Create reports on business development activities, opportunity, conversion ratio and branch sales

Liaison with the pricing and branch move management teams to ensure customer retention, business continuity and closure of contracts

Intervene and facilitate resolution in cases of agent escalations

Customer (Direct Ownership)

Build, sustain and leverage long term relationships with key clients to ensure increase in market share

Ensure high levels of CSAT scores by delivering high quality, timely services

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