Key Roles and Responsibilities:

- Mall Onsite Technical Support Executive will work with the Service Delivery Managers to support Software implementation and operation.

- Software is used by a location (mall, food court, airport, etc. ) to capture automated daily sales data from all outlets present in the location

- Candidate will be doing the follow-ups, monitoring, and new integrations

- New integration-related activities include

- Coordinate with brands and set up slots for utility installation/upgrade

- Ensure the system requirements are present for smooth installation

- Install our software/utility by connecting with brand teams

- Coordination & follow-ups with the retailers towards(New Brand integration) ADSR LIVE

- Monitoring software data includes

- Develop, support, facilitate, and implement a number of projects of moderate, diversity and complexity.

- Identify and monitor project risks through a proactive approach to projects

- Daily new live brands (PRE LIVE) huddle call to be conducted with the mall team

- Contribute in weekly project huddle call with SDM

Requirements:

- Knowledge of project-related information, viz., IIS, FTP, SFTP, Firewall, Antivirus, Cloud Server, Routers, and switches.

- Knowledge of software installation through remote connection tools and PoS understanding is a must

- MIS Reporting experience

- Querying / SQL language is a big plus.

- Experience in a similar role or retail operations experience will be preferred

- Understanding of Store Infrastructure (basic or advanced)

- Knowledge of databases and network environments is a plus.

- Previous customer service or support and/or basic technical experience required.

- Excellent verbal and written communication skills and interpersonal skills required

- Experience in providing support as a helpdesk for Software / Hardware / Networking domain

- Experience with traditional and/or cloud-based PoS in India is required (eg: Go Frugal, Petpooja, Posist, Navision, HDPoS, etc. )

- Courteous and professional phone manners, demeanor, and attitude are essential.