About WoCo :

WoCo is the go-to HRTech solution for new-age and fast-growing businesses. Our team consists of innovators, technologists, product scientists, business leaders, and people enthusiasts. We are poised to lead the People, Payroll, and Productivity space with some of the industry's best minds. Joining WoCo means being part of a visionary team that values innovation, growth, and customer-centricity.

Location : Onsite. Gurugram.

Role Overview :

As a Customer Success Executive at WoCo, you will be an essential part of our client-facing operations, ensuring our clients receive top-notch support and guidance. You will focus on customer satisfaction, aiding product adoption, and assisting clients in achieving their goals with our solutions. This role requires excellent communication skills, a proactive approach, and the ability to work well with different teams within the company.

Key Responsibilities :

- Client Relationship Support : Build and maintain positive relationships with clients, understanding their needs and providing helpful solutions.

- Client Assistance : Support clients with process recommendations and insights to help them effectively use our products.

- Performance Monitoring : Keep track of key metrics like CSAT, NPS, and product usage. Use this data to improve the customer experience.

- Team Collaboration : Work closely with product, sales, and other teams to ensure smooth service delivery and client success.

- Engagement Execution : Help develop and implement engagement plans that align with client goals and WoCo's capabilities.

- Event Support : Assist clients during key HR events such as appraisals and increments, providing necessary support and guidance.

- Feedback Collection : Gather and analyze customer feedback to identify areas for improvement. Share insights with the product team to influence the product roadmap.

- Risk Identification : Identify potential risks and communicate them to the team to ensure timely resolution.

- Opportunity Identification : Spot opportunities for upselling and cross-selling WoCo products and services. Work with the sales team to pursue these opportunities.

- Customer Advocacy : Represent the voice of the customer within WoCo, ensuring their needs and feedback are considered in product development and strategy.

Requirements :

- Experience : 1-3 years of experience in customer support or related roles in the SaaS industry.

- Communication Skills : Strong communication and presentation skills, with the ability to explain complex ideas clearly.

- Analytical Skills : Basic analytical skills with the ability to use data to drive improvements.

- Technical Aptitude : Comfortable with technology and quick to learn new tools.

- Customer-centric : Passionate about customer experience and committed to delivering high-quality service.

- Problem-solving : Good problem-solving skills with the ability to find effective solutions.

- Team Player : Ability to work well in a collaborative, fast-paced environment. Strong interpersonal skills and the ability to build relationships with cross-functional teams.

Join us at WoCo and be a part of our mission to revolutionize the HRTech landscape!