Specialist - Talent Acquisition at Wooqer
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Wooqer - Executive - Customer Experience (1-3 yrs)
Job Roles & Responsibilities :
- A Services Executive would be responsible for creating Wow moments for customers by resolving their queries effectively and quickly.
- Tracking customer experiences across online and offline channels, devices, and touchpoints. Collaborating with Customer Success Managers, IT developers to enhance customer services. Identifying customer needs and taking proactive steps to maintain positive experiences. Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports. Performing product tests, evaluating after-sales and support services, and facilitating improvements. Documenting processes and logging technical issues, as well as customer compliments and complaints. Keeping informed of industry trends and new CRM technologies.
Skills Required :
- Drive
- Ownership
- Diligence
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