1. Educational Qualifications - Graduate /Undergraduate

2. Should come with Google AdWords experience (min3 years)

1. SPECIALIST/TECHNICAL KNOWLEDGE, SKILLS,APTITUDE & EXPERIENCE

Essential :

- Prioritizing & organizing skills

- Excellent Communication skills

- Should come with Google AdWords experience, Optimization and sales skills

- A flair of Coaching, Development and Counselling skills

- Problem solving skills and an ability to analyze and take decisions

- Ability to motivate trainees

- Ability to meet adequate deadlines

- Flexibility and willingness to take on additional responsibility as well as travel if necessary to train batches

- Good command over computer usage

2. MAIN DUTIES & RESPONSIBILITIES :

- Train new agents on the product and process

- Conduct floor refresher/update training for the agents.

- Created of new process related content as and when required

- Ensure updates are received and included in training and cascaded to the floor in time for implementation

- Record and maintain batch attendance, performance, evaluation and assessment scores accurately

- Ensure Certification Status of each batch going live

- Escalate performance issues in New hire training batches

- Ensure the attrition in the training batches is kept at a minimal and maintain the target throughput

- Create training programs and / or projects to enhance trainee and agent effectiveness

- Provide counseling and feedback to trainees for their overall development

- Conform to company and client security requirements

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.