Established in 2016, Witzeal Technologies is new age gaming technology company that specializes in creating and introducing futuristic games and features in the real money gaming segment. Our Big Cash platform offers 17 skill based real money games (RMG) in Cards, Fantasy, and Casual games developed in-house with total user base of 25+ million and average monthly active user base of 1.5 million. Witzeal is a proud winner of Facebook Audience Network Grand Prize and has been selected for the Bootstrap track of FbStart Program. We pride ourselves of a work culture of product innovation and technical excellence and are constantly adding new games and functionality to our platform, used by millions of users.

To know about Big Cash, visit https://www.bigcash.live/

To know about Witzeal, visit http://www.witzeal.com/


Required Skills:

- Develop & execute customer relationship management campaigns to increase customer loyalty

- Prepare a set of universal customer relationship procedures & apply them at every level of the company

- Analyze customer behavior and measure their impact on business outcomes to update strategies

- Maintain smooth communication with customers and promptly reply to their queries

- Respond and resolve customer complaints quickly and efficiently

- Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively

- Use existing customer data to gain new leads and potential customers

- Understand previous customer attitudes to better engage current customers

- Identify the most efficient customer interaction approaches & prioritize them accordingly

- Keep customers updated about the latest collections & special offers in order to increase sales

- Adopt new trends & strategies to expand the customer base such as upselling and cross-selling

- Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation

- Notify admins and upper management about all the execution plans & required changes

- Monitor direct competitors of the company and find out how they handle customer relationships

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