HR at WhiteHat Jr
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WhitehatJr - Executive - Customer Service/Concierge (1-6 yrs)
About Whitehat Junior :
Whitehat Jr is a leader in India's Ed Tech space, and recently joined forces with Byju's. Whitehat Jr enables children to become creators of technology and is led by Karan Bajaj, the ex Discovery India CEO. WhiteHat Jr was created to solve the #1 gap in our school system today. Today, in the computer age, less than 1% of schools teach algorithmic thinking despite research indicating early years as the turning point for deep coding skills.
About the role :
At Whitehat Junior, we are looking for a passionate, customer service executive with a deep passion for re-inventing early childhood education.
Scope : Individual Role to handle queries.
Work Location : Remote online work until offices reopen
Working days : 6 working days with 1 day-off which maybe during the week.
Shifts (subject to change) : 4 pm -1 am or 2 pm - 11pm
Experience : 1-6 years
Mandatory Language Fluency : English, Hindi
Laptop/Wi-fi : candidates to use their own laptops, wi-fi will be reimbursed
Role Details :
- Support student and teacher experience and ensure high CSAT scores
- Ensure high teacher and student engagement and in turn high net promoter scores (NPS) from Teacher and Students
- Responsible for solving queries of students and teachers.
- Responsible for building relationships with the students and teachers
- Maintain good relationships with students and teachers so that the business can maximize the value of those relationships.
- Should be open to work in rotational shifts
- Should be open to work in email, chat and calling process.
Skills and Qualifications :
- Bachelor's degree
- Minimum of 1-year experience within a contact centre environment
- Experience within customer services with customers/clients
- Strong Operations background in any of these industries - E-commerce/Start-up, BPO/ITES, Telecom, E-learning
- Excellent communication skills
- Email voice and chat experience will be an advantage
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