Concierge Executive 

- India Morning Shift

- India Evening Shift

 - US Shift

About Whitehat Junior :

Whitehat Jr is a leader in India's Ed Tech space, and recently joined forces with Byju's. Whitehat Jr enables children to become creators of technology and is led by Karan Bajaj, ex Discovery India CEO. WhiteHat Jr was created to solve the #1 gap in our school system today. Today, in the computer age, less than 1% of schools teach algorithmic thinking despite research indicating early years as the turning point for deep coding skills. WhiteHat Jr prepares kids 6-18 for this new world. Kids learn both the fundamentals of coding--logic, sequence, structure, algorithmic thinking - and experience the joy of creative expression in building animations, games and apps using code.. We are growing 40%-60% month over month, and hiring rockstars to help us exceed targets.

About the role :

At Whitehat Junior, we are looking for a passionate, customer service executive with a deep passion for re-inventing early childhood education.

Scope: Individual Role to handle queries.

Work Location : Remote online work until offices reopen

Working days : 6 working days with 1 day-off which may be during the week

Shifts (subject to change) : 8 am -5 pm

Experience : 1-6 years

Mandatory Language Fluency : English, Hindi

Laptop/Wi-fi : Candidates to use their own laptops, wi-fi will be reimbursed

Role Details :

- Support student and teacher experience and ensure high CSAT scores

- Ensure high teacher and student engagement and in turn high net promoter scores (NPS) from Teacher and Students

- Responsible for solving queries of students and teachers.

- Responsible for building relationships with the students and teachers

- Maintain good relationships with students and teachers so that the business can maximize the value of those relationships.

- Should be open to work in rotational shifts

- Should be open to work in email, chat and calling process

Skills and Qualifications :

- Bachelor's degree

- Minimum of 1-year experience within a contact centre environment

- Experience within customer services with customers/clients

- Strong Operations background in any of these industries - E-commerce/Start-up, BPO/ITES, Telecom, E-learning

- Excellent communication skills

- Email voice and chat experience will be an advantage

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