Wellness Manager - Fitness & Health Care Brand

We are hiring for the role of Centre Head who will be responsible for overall Operations & Management of the Centre

Brief :

Salary Package : upto 6 Lakhs per annum (CTC)

Gender : Female/Male

Age Bar : Upto 33 years

Graduation : Graduation/Post Graduation

Location : Mumbai/Pune

Weekoff : Monday

Job Responsibilities :

- Responsible for business deliverable s for driving sales and achieving business targets.

- Responsible for the supervision, direction, and coordination of the day-to-day operations at the center

- Planning and coordinating daily work assignments and operations

- Handling front desk activities

- To constantly monitor the level of service quality at the center and devise a strategy to improve any shortfalls

- To ensure client satisfaction and maximize sales

- To work cohesively with the team at the centre comprising doctors and nutritionists to monitor the progress

- Ensuring doctors and nutritionists follow stipulated best practices

- Ensure all documentation, record keeping is completed by self and the team

- Coordinating all aspects of patient care with the appropriate team members

- To interact with patients/clients visiting at the center and make them comfortable

- Ensuring quality service to each client

- To motivate the team for daily and monthly targets & maintain discipline amongst a team

- Monitoring and maintaining high standards of service and hygiene.

- Managing and regulating stocks and supplies- of herbs and nutritional foods.

- Checking and securing cash receipts.

- Ensuring all payments, collections from clients are deposited to banks and maintain regular accounting records.

- Budgeting to ensure maximum profitability of the operation.

- Escalating requests for repairs and other center needs/issues.

- Ensuring client satisfaction by providing fast and efficient service.

- Work honestly and sincerely towards achieving the targets of the organization.

- Ensure regular maintenance of doctor and nutritionists cabins.

- Ensure the clinic has all regulatory permits and certifications as required.

Requirements :

- Experience with recruiting and performance evaluation processes.

- Familiarity with financial and customer service principles.

- Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics.

- Leadership and organizational abilities.

- Interpersonal and communication skills.

- Problem-solving attitude.

- Flexibility to work in shifts.

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