Role & Responsibilities -

As a Customer Service Executive , you will be responsible for -

Customer Interaction : Interact with customers and prospects through various channels, such as phone, email, chat, or in-person, to provide information, resolve inquiries, and offer solutions.

Sales and Upselling : Identify opportunities to promote products or services and meet sales targets by cross-selling, upselling, and offering personalised recommendations to customers.

Problem Resolution : Address customer concerns, complaints, or issues promptly and effectively to ensure high levels of customer satisfaction.

Product Knowledge : Develop a deep understanding of the organisation's products or services to provide accurate information and meet customer needs.

Order Processing : Assist customers with order placement, tracking, and processing, ensuring a seamless purchase experience.

Customer Data Management : Maintain accurate customer records, update profiles, and document interactions within the customer relationship management (CRM) system.

Customer Feedback : Collect, document, and communicate customer feedback to help improve products, services, and processes.

Market Research : Stay informed about industry trends, competitors, and customer preferences to provide valuable insights for sales and marketing strategies.

Sales Reporting : Generate reports on sales activities, performance metrics, and customer interactions to assess progress and results.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.