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18/07 HR
HR at Wedtree Estore Pvt Ltd

Views:196 Applications:25 Rec. Actions:Recruiter Actions:9

Wedtree Estore - Executive - Customer Support (0-3 yrs)

Chennai Job Code: 283299

Position open at : T. Nagar & Guindy, Chennai & Remote


Number of positions : 4-5


Start Date : Immediate


Qualification : Bachelors Degree (Preferred)


Preferred : Female Candidates


Experience :


- Overall work experience : 3 year (Preferred)


- Customer service : 1 year (Preferred)


Roles & Responsibilities :


- Handle customer queries received by phone/email/WhatsApp/FB and YouTube and provide quick resolution and support


- Coordinate with internal teams to source relevant information and ensure customer query is addressed


- Log each customer query in internal systems for continuity


- Handle follow ups with customer and create happy customers


- Ability to work in shifts


Skill Set :


- Good communication skills (both written and oral)


- Team work Ability to help each other and work as a group


- Good attitude & quick learner


- Solution oriented Provide quick resolutions to customers including suggesting alternatives


- Multi-tasking skills


- Multi lingual (Language preferable Hindi, Tamil, Telugu)


About the Organization :


Wedtree EStore Pvt Ltd is a fast-growing retail e-commerce company with three Business Units: (1) Prashanti Sarees exclusive collection of sarees, (2) Wedtree Lifestyle - Indian handicrafts gifts and home d- cor & (3) Maatshi - exclusive range of ready-mades. We work closely with Karigars/artisans in different parts of India with the intent to taking Indian made products to the world across 3 different product lines. All our 3 brands have a strong online presence (facilitating worldwide shipping) coupled with store outlets in Chennai, Hyderabad and Bangalore.

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