Senior Manager HR at Pixtop Media Solution Pvt Ltd
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Webmaffia - Client Servicing Role (5-8 yrs)
Digital Marketing / Media experience is a must, Mainline experience person need not apply for this opening please.
Job Location - Malad West
- Delivering on time client requirements including budgets, timelines and objectives
- Linking digital strategies to client's overall brand & business goals
- Measuring & reporting to clients at periodic intervals
- Communicating courteously with clients by telephone, email, letter and face to face Investigating and solving client problems
- Developing innovative & efficient marketing programs
- Developing strategic content plans with content writers
- Providing strategic direction to creative team
- Handling client complaints or any major incidents
- Keeping accurate records of discussions or correspondence with clients
- Analyzing statistics or other data to determine the level of client service our organization is providing
- Improve client service quality results by studying, evaluating, and re-designing processes Establishing and communicating service metrics; monitoring and analyzing results
- Implementing changes Measuring & reporting to clients at periodic intervals
- Reviewing posts and images before they go online
- Developing feedback or complaints procedures for clients to use;
- Developing client service procedures, policies and standards for your organization or department Meeting with other managers to discuss possible improvements to client service
Required Candidate profile :
- Great communication, presentation skills and client servicing skills
- Experience in dealing with digital media publishers
- Excellent time management and organizational skills
- Pro active and a self starter
- Strategic thinker with hand on experience
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