Customer Care Executive at Webart Technology
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Webart Technology - Executive - Customer Care (0-1 yrs)
Customer Care Executive
- Customer care executives are experts in customer service, providing high-stakes customer service in large organizations and managing teams of customer care representatives. Any industry that involves business-to-customer sales employs customer care executives.
- They might work in a call center setting or in the corporate home office of a retail brand. Those who work in a corporate home office setting keep normal office hours. Those who work in 24-hour call centers may have to work evening or graveyard shifts.
- A decision-making position, customer care executives hire and train their teams, creating the training program. Their boss is typically the VP of sales.
- According to the National Bureau of Labor Statistics, the demand for customer service representatives, which includes customer care executives, is set to rise 5 percent through 2026.
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