HR Executive & TL at Technocruitx Universal Service Pvt. Ltd.
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Web & Chat Support Role - BPO (1-2 yrs)
Chat Sales/Web & Chat
What you might be doing on a typical day :
- Receive and respond to customer inquiries concerns over a chat
- Engage, and consult with customers to provide recommendations for product and services
- Close sales
- Maintain and support customer cases and inquiries through satisfactory completion
- Wow customers with your ability to answer their questions and solve their problems with professionalism
- Ultimately you will provide excellent customer service that keeps the customer coming back
Online Customer Service Champions, like you, receive :
- Fun, talented and witty teammates
- Knowledgeable, supportive and engaged leadership
- Family-friendly environment
- Career-growth and lots of learning opportunities for aspiring minds
- Diverse, inclusive and community-minded organization
- And yes- all the competitive pay and benefits that'd you'd expect (and some that just might surprise you)
The basic stuff you'll need :
- Superior customer service skills and team work
- Ability to solve complex situational problems and independently make decisions based on available information and experience
- Exceptional written business communication skills
- Computer savvy with Microsoft office skills
- Higher secondary school certification required, college degree preferred
- The passion and drive to make a difference
- Experience in a service industry such as BPO, call center, hospitality, retail or other customer service-oriented organization preferred
- Must live in or willing to relocate to Ahmedabad (assistance provided)
Timing : Web and Chat - 24/7(Rotational Shift)
Chat & Sales - 3:30 pm to 9:30 am (Any)
Salary : Up to 30,000 CTC (Depending Upon work Exp./Interview Performance)
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