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23/04 Divya
Associate HR at Webbizzare

Views:42 Applications:21 Rec. Actions:Recruiter Actions:9

Web Bizarre - Customer Support Role (1-3 yrs)

Gurgaon/Gurugram Job Code: 118050

We are hiring for one of the leading brand in International BPO.


Responsibilities :


- The position is primarily responsible for managing first contact resolution with our cardholders who are delinquent and for the collecting/repayment of overdue payments and to manage cardholders ongoing spend expectations.


- To carry out these contacts with the highest levels of professionalism & service that maintains the brand whilst protecting shareholder losses.


- Negotiation for the collection of overdue payments


- Understanding customers financial arrangements and requirements


- Managing the collecting of overdue balances


- Handling calls within the guidelines of the Credit Management Operating System


- Securing repayment of overdue funds (preferably via ePay) and avoid potential losses/write-offs


- Resolving and preventing future delinquencies by educating customers on relevant & /or specific card features.


- Maintaining the brand proposition and customer loyalty


- Able to use negotiation and relationship management skills to provide win-win outcomes.


- Ability to use judgemental decision making to drive customer loyalty and growth for the business.


- Ability to listen and acknowledge customer concerns and create solutions


- Understanding of credit card financial principles


Requirements :


- Experience with UK calling process is preferred


- Comfortable managing multiple credit system platforms.


- Ability to learn a wide variety of technical and business skills


- Excellent interpersonal skills; communication (verbal written)


- Quick Thinking Ability


- Flexible to work in a 24/7 shift environment Including Saturday & Sunday working


- Previous Call Centre experience desirable but not essential.


- Credit/Collections experience is desirable but not essential.


- Experience of handling financial difficulties or vulnerable customers in the past.


Points to be kept in mind before sourcing/hiring


1. Candidate should be from hiring zone

2.Candidate should not be from Red zones (Okhala, Nizamuddin, Jamia etc)

3. Please note the exact n complete address of the candidate and make sure that the candidate is present at that address only.

4.Please make sure that the candidate has :

- Laptop/Desktop

- web cam

- Wifi (speed 50 mpbs)

- Head set

- Also, please ask d system configuration

- For timing work from home

- After lockdown a regular office visit.

- Free meals

- Both way cabs.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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