Role : Customer Success Manager

Position : Full Time

Location : Remote

Who are we ?

WattMonk is your everyday solar store that helps solar dealers, designers and installers produce more solar designs, permits and stamps. We are a technology based organization on a mission to reduce customer engagement costs for solar companies ensuring efficiency and cost effectiveness on the way. WattMonk is currently present in all 50 states of the US and is associated with some of the top solar companies as their trusted virtual partner.

You can find out more about us at www.wattmonk.net

Job Brief :

We are looking for a Customer Success Manager to provide excellent customer service. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectation.

In this role, you should be highly responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints.

Responsibilities:

- Maintain high levels of clear and concise communication with clients and operation team

- Improve customer service experience, create engaged customers and facilitate organic growth

- Identifying customer/client needs and crafts solutions

- Setting customer service goals for business and helping them reach those goals

- Interacting with customers and handling customer queries and complaints in a timely manner

- Maintaining relationships with profitable customers

- Demonstrates a deep understanding of customers' concerns and thoughts regarding the use of products

- Develop, prepare and nurture customers for account growth

- Work to identify and/or develop upsell opportunities

- Use WattMonk internal platform for order flow management

- Access customer CRM for upselling of WattMonk services

- Manage multi stakeholder environment (Internal and External) - liaison

- Open for night shifts ( basis global customers time zone)

Skills : 

- Showcase exemplary written and verbal communication skills to work along with global customers

- Should be a graduate

- Advanced customer service skills

- Has an exceptional ability to foster positive business relationships

- Ability to shift focus when needed

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.