HR - Manager at Wattmonk Technologies Pvt. Ltd.
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Wattmonk - Key Account Manager (3-7 yrs)
Role: Key Account Manager
Position: Full-Time
Location: Gurgaon (Night Shift)
Looking for someone who has experience working with US clients. (Male Candidates Preferred)
Who are we?
- Wattmonk Technolgies Pvt. Ltd which is a virtual assistant for solar businesses is looking for new members to join their team on this journey to make this would a better place.
- We are a tech company for solar companies to engage with their customers more efficiently and cost-effectively. Wattmonk is on a mission to reduce customer engagement costs for solar companies. Top solar companies in the US already use Wattmonk as their virtual partners for solar design.
- Wattmonk's service is available in all 50 states of the US.
Responsibilities:
- Maintain high levels of clear and concise communication with clients and operation team - Improve customer service experience, create engaged customers and facilitate organic growth - Identifying customer/client needs and crafts solutions
- Setting customer service goals for business and helping them reach those goals - Interacting with customers and handling customer queries and complaints in a timely manner - Maintaining relationships with profitable customers
- Demonstrates a deep understanding of customers ' concerns and thoughts regarding the use of products
- Develop, prepare and nurture customers for account growth
- Work to identify and/or develop upsell opportunities
- Use WattMonk internal platform for order flow management
- Access customer CRM for upselling of WattMonk services
- Manage multi stakeholder environment (Internal and External) - liaison - Open for night shifts (basis global customers time zone).
Skills:
- Showcase exemplary written and verbal communication skills to work along with global customers
- Should be a graduate
- Advanced customer service skills
- Has an exceptional ability to foster positive business relationships
- Ability to shift focus when needed
