Strategic Account Director - BFSI

About Vymo:

Vymo is a San Francisco-based next-generation Sales productivity SaaS company with 7 global offices. We are funded by top tier VC firms like Emergence Capital and Sequoia Capital. Vymo is a category creator, an intelligent Personal Sales Assistant who captures sales activities automatically, learns from top performers, and predicts - next best actions- contextually.

What is the Personal Sales Assistant:

- A game-changer! We thrive in the CRM space where every company is struggling to deliver meaningful engagement to their Sales teams and IT systems. Vymo was engineered with a mobile-first philosophy. The platform through AI/ML detects, predicts, and learns how to make Sales Representatives more productive through nudges and suggestions on a mobile device.

- Do you thrive on consulting closely with large enterprise clients on their core business objectives? Are you looking for truly fascinating and inspiring work, where you will work alongside an amazing team, harnessing the power of an extraordinary product, for a company with unlimited growth potential?

- If the answer is yes, then look no further.

- Success in this position requires the candidate to be a ninja at managing relationships, execute programs, set goals and metrics, track and ensure progress.

- As a Strategic Account Director, you will be required to work across the Vymo Account Team (Customer success, Project Management, Solutioning, Presales, Services Team) and internal / client leadership teams to improve customer satisfaction, retention and expansion of Vymo's footprint across the organization.

- You will maintain a single-minded focus to ensure the Account is extracting the most value out of their Vymo investment and efforts of all Account Team personnel assigned to the account are coordinated and reported regularly to internal and customer executives.

- You will be responsible for setting customers up for success from the very beginning of a sales cycle and orchestrating and program-managing the success plan in each phase of the customer lifecycle thereafter.

- Your leadership style is human-centric and you know that the best solutions are co-created by engaged and empowered teams. You have successfully navigated the, often sophisticated, relationships between Lines of Business and IT - you know how to bring out the best in our Customers as a player and coach.

What will you do every day?

- Build, maintain and leverage strong relationships with Decision Makers (Business and IT) to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Vymo's behalf

- Create a network of champions in the Account who can help create a network effect and increase our penetration in the Account & overall Account Health.

- Develop a strategy for the account that identifies its critical success factors, measurable milestones, potential obstacles and recommended plan of action

- Provide technology thought leadership to customers by aligning technology Cross solutions to their digital transformation needs; evangelize Vymo across Business Units and corresponding stakeholders.

- Complete ownership of Account Health and revenue management - Work on the account growth strategy for clients, i.e retention and strategies to grow revenue through upselling of new offerings and products.

- Drive cross-functional account planning, provide ideas on driving around driving growth on accounts and then drive the execution of that plan to success

- Farming - Discover and evangelize new use cases for the customer through strategic value based selling, business case definition, ROI analysis and cross channel references. Competition mapping and understanding the key differences between us vs our competitors.

- Own and close complex decision cycles, involving several stakeholders and intra organizational teams. Report and forecast revenue generation activity to sales management.

- Bring back customer captured intelligence to Vymo product, strategy, and services team to improve Vymo products and services;

- Accountable for customer and Vymo stakeholders throughout the entire customer lifecycle; simultaneously manage multiple channels / projects which are at different points on the lifecycle. Build and program-manage impactful joint success plans with executive sign off; drive processes and team to Success and meet Account Goals (customer satisfaction, revenue, profitability, upsell & cross sell).

- Orchestrate and influence a matrixed multi-disciplinary team (including Vymo leadership) to align efforts and maximize impact for customers

- Create value for the customer by ensuring they clearly define business outcomes and then build a - success plan- along with Vymo Account Team (primarily with the Customer Success Team) with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them; Achieve maximum ROI by bringing the right resource at the right time with clear decisions in prioritization.

- Orchestrate the cross-functional support required to ensure that Vymo implementations are delivered to meet client expectations: Track and resolve key client issues in a proactive manner and manage expectations internally and externally; lead planning workshops and program steering committee meetings; Implement & improve the defined governance processes as needed.

- Where appropriate and required for the Account Success, providing direct oversight to the project team during the full lifecycle of the engagement, acting as the escalation point for both the customer and Vymo delivery teams

- Learn about each channel's business priorities and review channel / customer metrics to gain a deeper understanding of account health, drawing conclusions while identifying trends and potential risks, while driving value conversations with customers

- Perform rapid assessment of landscape for clients and provide insights to accelerate action towards refining their current state

- Keep up with the trends in the industry and platform capabilities of the competition; Educate customers on sales tech and provide best practices to optimize the consumption of Vymo.

About You:

- You have 15+ years of customer facing B2B Enterprise software experience, ideally in a Account Management, Sales, Customer Success, Program Management or Consulting role

- You have a deep understanding of the Financial Services industry and digital transformation, especially with large Financial Services organizations

- You demonstrate deep Account Management skills. Have experience of growing accounts with large and complex pursuits ($M+) and exceeding revenue achievement.

- You have a track record of deeply understanding products and how they deliver value to complex customers with large employee bases

- You are Client-Obsessed: You live for your clients, know their businesses inside out from strategic objectives to organizational structures. And network at the highest possible levels across your portfolio to ensure there is appropriate executive level engagement

- You are consultative and are able to navigate the complexities and needs of clients across industry and lifecycle with the ability to apply your expertise contextually

- You have understanding of project management techniques and tools for large complex business transformation projects; with experience in developing and executing project governance methodologies.

- You have the capability to recognize complicated customer and internal relationships and navigate win/win outcomes for multiple stakeholders.

- You have a proven ability to guide, lead and coach client leadership / project teams across the lifecycle of complex programs and strategic initiatives

- You have the ability to mobilize and inspire a diverse and geographically dispersed Vymo Account Team to drive successful business outcomes for the customer.

- You are a teacher at heart with the ability to distill technical or complex systems into simpler concepts to empower customers

- You exhibit thought leadership and genuine curiosity of Digital Trends and emerging technology.

- You are a self-starter-- willing to put fingerprints on the work.

- You have excellent communication skills. Remember communication is not what you say but what other people understand.

- You have the ability to thrive in a fast-paced, unpredictable environment

- You are a resourceful and creative problem solver, never losing sight of the - why- behind the - what-

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