Head Talent Acquisition at VYMO
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VYMO - Growth Marketer - Customer Marketing (0-4 yrs)
Customer marketers are pioneers. This position is part of an emerging marketing field that is becoming a strategic necessity to help brands gain a competitive edge.
Responsibilities include delivering an exceptional customer experience using various customer success and customer relationship management techniques. As a customer marketer one should be able to build stronger relationships with customers through engaging marketing campaigns.
Our mission is to build a community of fanatic brand advocates!
This position directly benefits sales and marketing teams by increasing customer advocacy (including referrals, testimonials, references, etc.), identifying cross-sell and upsell opportunities, and increasing loyalty and retention.
Responsibilities :
- Lead and manage customer engagement and communication programs, such as in person/virtual events, workshops, annual conferences, awards programs, onboarding and ongoing nurture campaigns
- Connecting with customers to ensure continued education and success throughout the relationship lifecycle
- Identifying key customers that can act as a marketing channel through case studies, speaking opportunities, etc.
- Help marketing and sales meet business objectives through customer advocacy initiatives
Required:
- Bachelor's degree in Marketing, Business, or comparable education/experience.
- Proficiency in content writing with an inclination towards business writing
- Understanding of various marketing and sales touchpoints
- Strong writer and content creator
- Good time-management skills
- Ability to multi-task
- Strong interpersonal and communication skills
- Critical-thinker and problem-solver
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