Senior HR Executive at Vume Interactive Pvt Ltd
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VUME Interactive - Executive - Customer Support (0-1 yrs)
Key Responsibilities :
- The customer support representatives will answer daily customer correspondence
- To provide assistance and product information in an efficient and professional manner.
- Working in a blended process of both Inbound and Outbound.
- Provide knowledgeable answers to questions about our product.
- Provide accurate, valid, and complete information by using the right resources within the company.
- Handle Customer Complaints and Escalations.
- Provide solutions for basic problems, work within the time limits provided, and take ownership of issues.
- Go the extra mile to engage with Customer Requirements
- Resolving issues and troubleshooting technical problems.
- Delivering information about a company's offerings.
- Providing proactive customer outreach.
- Communication skills
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