Senior HR at Prakar Automotive India Pvt Ltd
Views:89 Applications:19 Rec. Actions:Recruiter Actions:8
Volvo Car Corporation - Executive - Customer Relationship (1-3 yrs)
- Accept service booking and register in the appointment sheet.
- Accepted appointments to be informed to respective Service Advisors, Service Manager and Parts department.
- Making a prior call for reconfirmation of appointments.
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Planning the training and standardization of service delivery.
- Maintaining Customer Database as per organization Protocol.
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